Cookie Casino Review
In this review we will discover an exciting new online casino in town: Cookie Casino! This brand new online casino, which has a nicely designed theme featured a lot of life-sized crunchy cookies, is the latest casino brand which industry giants N1 Interactive Ltd. have launched.
N1 Interactive is a reputable, large casino operator based on the island of Malta. From this EU member state, N1 Interactive runs several casino websites such as Spinia, Betamo and Maneki Casino. As N1 is known for always creating a safe and trustworthy gambling environment which are full of the latest, most exciting games, there is obviously a lot of buzz going around about their latest casino addition.
Having just opened its doors, Cookie Casino is largely untested by players – so we took the liberty to be one of the first ones to register at this online casino and to have a look around at all what this casino has to offer to gamblers around the world. In our review, we will list all the pros and cons of this casino so you can decide all by yourself whether you should also consider playing at Cookie Casino!
Just like the other casinos of N1 Interactive, also Cookie Casino falls under a Maltese licence. This licence (MGA/B2C/394/2017 with the registration number of C81457) has been issued by the Malta Gaming Authority, often abbreviated as MGA. This is one of the most powerful gaming and gambling authorities in the world as it keeps a tight check on all gambling operations.
You can rest assured that all games which can be played at an online casino with a Maltese licence are honest, with a fair shot at winning. All games are recorded and casino results are regularly reviewed to see if payouts to gamblers do indeed take place to ensure that not a single game is unfairly skewed towards the house.
Even though Cookie Casino tries to be an online casino for the entire world, it is unfortunately the case that gamblers from a few countries will not be able to enjoy this new online casino. This is not the fault of Cookie Casino, but mostly due to local gambling laws and restrictions in several countries which makes it impossible for people from those nations to register for an account.
This means that if you live in Australia, Belgium, France, the UK, USA, Israel, Portugal, Lithuania, Estonia, Czech Republic, Belarus, Anguilla, Latvia, Turkey, Slovakia or Spain, you are unfortunately barred from playing at Cookie Casino.
Note that what counts here is thus your residency – and not your nationality! Do however not even think of cheating the system, for example by using a VPN to bypass the aforementioned restrictions. If at any moment Cookie Casino will find out about this, it is required by law to shut down your account and any funds on it will be confiscated too. Besides, if you happen to win big at the online casino, chances are that you need to verify your identity and proof of residency (for example through a copy of a recent utilities bill on your name) so there is really no reason to think you can outsmart the rules.
Do also note that like most other online casinos, the minimum age to register for an account and to gamble at Cookie Casino is 18 years.
At this moment, Cookie Casino solely accepts the following currencies: US dollars (USD), euro (EUR), Norwegian krone (NOK), Canadian dollars (CAD), New Zealand dollar (NZD) and the Polish zloty (PLN).
Hopefully the casino will add more currencies in the future, which is likely as Cookie Casino has only just opened its doors to gamblers. Do however note that even if you hail from a country with a different currency, you can still play at Cookie Casino (with the exceptions of the handful of restricted countries which we listed before). It only means that you must set your online account to a different currency such as the American dollar or euro, and that all payments which you make will be processed in this currency.
An amazing collection of casino games
Cookie Casino has a huge assortment of games available for you to play. There are hundreds of slots ranging from modern video slots to more simple, older fruit machines to fantastic jackpot games where you can win prizes of well over a million euro. Of course, Cookie Casino has a large selection of table games as well. Whether you want to try your hand at blackjack or poker, put down a wager at the roulette table, let the dice roll in craps or perhaps spend an evening playing baccarat, it is all possible at Cookie Casino.
Honest, trustworthy software
All of these games are developed by some of the best software makers in the online gaming industry. Of course, you want your casino game to be not only exciting, having a great design and relatively simple to play, what is more important is perhaps the reliability and trustworthiness of each game.
With games from the top software developers you can rest assured that the results of all the games being played with always be totally random. By using a technical code called a Random Number Generator (RNG), these games will determine randomly on which number the roulette ball will drop, when the wheel of a slot machine will stop spinning and whether you will receive a pair of kings or a pair or threes as your hand in blackjack.
This means that you every game being played is always totally honest and not in any way tampered with. Your odds are exactly that what is being communicated by the casino or dictated by math. If you play roulette and have a table with 36 numbers and a single 0, then the probability that your single-number bet on whatever number will win is exactly one out of 37. With games from top software companies you can be sure that nothing has been tampered with and that all is in the hands of lady fortune!
The best of software providers
When we look at the software providers with whom Cookie Casino is cooperating, we can only conclude that the casino has teamed up with some of the world’s best. The list of software companies which have brought their games to the internet website of Cookie Casino is impressive.
At this moment, Cookie Casino allows you to play games from such gaming industry giants as Authentic Gaming, Evolution Gaming, Betsoft, Pragmatic Play, ELK Studios, Red Tiger Gaming, Thunderkick, NetEnt, Amatic Industries, Booming Games, Nolimit, Endorphina, iSoftBet and Yggdrasil.
This is a solid list of software providers as these companies have made some of the most popular games beloved by millions of gamblers across the world. We will list a few of them below for you!
Cookie Casino uses the software from Evolution Gaming for its live casino (as well as that of Pragmatic Play). Evolution Gaming is well-known as being the most important software company behind the live casino craze. It is thus no surprise that all the top online casinos in the world use Evolution Gaming for their live casino – and Cookie Casino obviously had to follow this trend as well.
Play the regular live casino games such as blackjack, baccarat or roulette – or go for one of the modern-day variants. Highrollers want to opt for the exclusive VIP and Salon Prive tables!
Yggdrasil Gaming is another well-known software developer with an excellent reputation among gamers and casino industry executives alike. There are some fun video slots made by Yggrasil which you can play at Cookie Casino, such as Rainbow Ryan, Orient Express, Valley of the Gods, Vikings go Wild and Winterberries.
Playing fun on any device
All games made by the software developers we mentioned earlier can be played on both your computer as well as on your smartphone. What you need is nothing more but a connection to the internet!
Cookie Casino continues the modern trend that any game which is made available should be playable on whatever device. This is only natural, as in our modern society there is a great decrease in the number of players who use their computer or laptop to play casino games, with the tablet and mobile phone steadily increasing its share.
Fortunately, every game which we tested at Cookie Casino played equally fantastic on our smartphones as on a computer. We did not encounter any lag or decrease in quality, graphics and excitement. This counts for both slots as well as table games (including the live casino) – every single one of the games which we tested ran smoothly and passed our test.
Selecting a game is also astonishingly easy on both the full browser version as well as the mobile version. The website of Cookie Casino is extremely well-designed, which makes browsing the game library extremely easy. You can sort games by type, by developer or use the search function to quickly find a game to your liking.
Test before you bet
One of the great little aspects of Cookie Casino is that all games (with the exception of the live casino games) can be played for free as well. This way, you can test out a game first before you decide whether or not you want to play it for real money and start putting down some serious bets.
There are obviously several advantages to this – even for experienced players! First of all, it is a great way to select a video slot. Cookie Casino has hundreds of slots and choosing your favourite is a hard task as it is always a very personal decision. This way you do not have to spend a lot of money in bets before finding the slot you like most.
When it comes to table games, playing for free also has an advantage for beginning players as you can get used to all the rules of the game and practice as much as you want before waging some money.
All of the games at Cookie Casino always come in both low limit and high stakes forms. If you are just a beginner casino player or might only have a small playing budget, you will easily find low-limit slots and table games available where bets start at just a few cents. This way your budget will last for a long time!
Of course, there are also lots of high stakes games available for the true highrollers who prefer to see table games with a high maximum bet allowance. If you are one of these players who likes to wage up to several hundreds of dollars (or even more!) on a single bet you are in luck – as there are several special VIP tables set out for the true gambling giants.
Below we have made an overview of some of the most popular games currently around at Cookie Casino.
There are lots of different video slots which you can play at Cookie Casino. As an avid casino gambler you of course know that the days of the simple fruit machines are over (although even these can still be played at Cookie Casino!). Nowadays, it is all about exciting, thematic slots.
Luckily, Cookie Casino has a great video slot library which is easy to browse through. You can sort games by title, software developer, or use the search function to find a particular slot you are looking for. Don’t know yet which slot is the most fun to play? Why not try them out first! All slots at Cookie Casino can be trialled for free without betting any money. This is also a great option for the more complicated slots with multiple winning lines and bonus games.
Some of the most popular slots of Cookie Casino are Zombie Queen, Starburst, Safari Sam, Vegas Diamonds, Viking Age, Book of Aztec, The Mystery of Eldorado, Stone Age, Tahiti Gold, Book of Fortune, Slotfather 2 and Valley of the Gods.
If your dream is to win a huge prize – let’s say more than a million euro – in one single click, then you should look no further than the jackpot game section at Cookie Casino. Here you can find exciting games which might win you such exact amounts. The progressive jackpot system means that the jackpot rises constantly as thousands of players from all over the world try to win the big prize. As long as nobody wins it, the great jackpot will only reach a higher level!
At Cookie Casino there are more than 40 of these jackpot games and they are easy to find. Just click on the ‘jackpots’ title in the games section and you will find some exciting jackpot games to play. Unfortunately, these games cannot be tested for free – you do have to bet some money in order to play them.
Currently the top jackpot games at Cookie Casino are Powerspin, Megaways, Cosa Nostra, Robbie Jones, Yakuza, Super Fast Hot Hot and Rainbow Jackpots Power Lines.
Needless to say, there are also dozens of table games available at Cookie Casino. These always include several tables suitable for highrollers with extra high betting limits, as well as special private VIP tables for the real high stakes gamblers.
When it comes to the game of blackjack there are several variants of this popular card game. There are well over 70 classic tables in the casino library as well as a dozen or so VIP tables. For true exclusivity and high limits, check out the Salon Prive Blackjack. There is also Single Deck Blackjack, Infinite Blackjack and First Person Blackjack available.
As one of the great casino classics, there are obviously also many roulette tables to be found at Cookie Casino. You can opt for a virtual roulette table, but can also play the game at the live casino. To stay true to its reputation as a casino with the best games of the major software providers in the world, there are also different roulette game varieties available.
You can of course play the classical games such as American Roulette, European Roulette and French Roulette. But there is so much more! Why not try your hand at Lightning Roulette, Immersive Roulette, Speed Roulette, Immersive Roulette, Auto Roulette La Partage or London Roulette?
For those seeking out live roulette in a different language and setting, there is Deutsches Roulette (for our German friends), Arabic Roulette, Japanese Roulette, Norsk Roulette (for Norwegians) and Roulette Francophone for those who prefer a French-speaking croupier. Interestingly, Cookie Casino also has a few live roulette tables themed after famous casinos, such as Dragonara Roulette, Casino Aviator Roulette and Hippodrome Casino Roulette.
For highrollers, there are of course also VIP tables as well as the Salon Prive for true high stakes roulette gambling.
The game of baccarat is getting increasingly popular among casino players, especially so among highrollers. This is due to the fact that baccarat often allows for higher bets than any other table game!
Try your hand at the classic version of baccarat, or opt for such games as Dragon Tiger, Baccarat Squeeze, Lightning Baccarat and Speed Baccarat. Of course there are also special baccarat tables for the real VIPs who want to go big. With baccarat, the sky is really the limit!
Bonuses at Cookie Casino
Just like most other online casinos, you are also eligible for a welcome bonus at Cookie Casino if you open an account. You can register at this online casino for free – and it’s a very simple procedure. As a new member you are then eligible for not just one, but two bonuses on your first deposits. Besides this monetary welcome bonus, you will of course also get some other cool freebies such as several dozens free spins on exciting slots. Do however note that the bonus offer is limited to only one account per household and/or IP address.
It is however no not only upon registration that you will receive bonuses at Cookie Casino. Also regular casino players who keep coming back to this online casino will see regular bonus offers coming by. Some of these bonus deals are structured – for example, every Sunday and Tuesday there are reload bonuses if you decide to top up your online account on those days.
The Cookie Casino welcome bonus
The Cookie Casino welcome bonus is spread out over the first two deposits which you will make. The first deposit you will make to this online casino is eligible for a 100% deposit bonus of up to 100 euro. This means that if you transfer 50 euro to your online account, you will receive another 50 euro for free from the house! To receive the maximum 100 euro (or dollar) bonus you thus should deposit 100 euro yourself, in which case you will have a neat playing budget of 200 euro.
It doesn’t stop with just this first deposit bonus! When you make your first deposit to the casino, you will also receive a total of 120 spins which can be used on Book of Dead, a popular video slot. The first 30 free spins will be received immediately upon the deposit. From that moment, you will receive another batch of 30 spins exactly 24 hours later, which will be repeated two more times until you have finally received all 120 free spins. To make sure you receive this deposit and free spin bonus, make sure to type in the bonus word ‘CAKE’ in the voucher code field when you deposit money to your online account.
Second part of the welcome bonus
After your first deposit bonus you can also claim a second bonus on the next deposit. To be able to get this bonus, you should remember to type in the bonus code word ‘SWEET’ when making the payment on the website of Cookie Casino.
This allows you to receive a sweet second bonus, which is in fact a deposit bonus of 50% on any amount up to 100 EUR. If you would thus deposit 100 euro to your online account, you will receive a 50 euro bonus on top of it. To claim the maximum bonus of 100 euro, you should deposit 200 euro at the minimum.
Also included are some free slot machine spins. With your second deposit, you can receive 50 spins for free on Legacy of Dead – Cubic Fruits, an exciting video slot. A day later you will automatically receive the final 50 spins for free.
You do need to take into account some specific terms & conditions if you receive the bonus. For the full (and current) terms, make sure to read the Cookie Casino website when registering for an online account and making your deposit as such details are always subject to change.
At this moment the following rules apply to the welcome bonus of Cookie Casino:
– Only one welcome bonus will be granted for each household and/or IP address.
– If your casino bonus is active, you can only play with a maximum bet of 5 EUR each turn.
– You must deposit at least 20 euro (or dollar) in order to receive a deposit bonus
– Maximum earnings derived from bonus money bets are capped to 10,000 EUR. The welcome bonus is however excepted from this.
– If you have both bonus money as well as your own deposited money active on your account, your bets will first be deducted from your own budget before the bonus will be used.
– The wagering requirement of every Cookie Casino deposit bonus is 40x.
Other casino bonuses
The bonus fun does not immediately stop at registration. On the contrary, there are some pretty neat bonuses which you can earn by simply returning to Cookie Casino for your casino games. Every registered user with Cookie Casino is eligible for these bonuses, it doesn’t make a difference if you are a relatively new player, someone who has been playing for months, a player on a low budget or one of the great highrollers.
These recurring bonuses are always on a Sunday and a Tuesday – and again a 20 euro/dollar minimum deposit is required to be able to receive the bonus. On every Tuesday, you will receive 30 spins for free on the Play’n Go slot Book of Dead, one of the most interesting slots currently around. If you are lucky enough to win some cash from your free slot spins, you should note that there is again a 40 times wagering requirement.
Just like on a Tuesday, every Sunday is also bonus time at Cookie Casino! If you make a qualifying deposit on any Sunday, you are eligible to receive a deposit bonus of 50 percent. This bonus is capped at a maximum of 100 euro. Again, to receive the full 100 euro bonus you would thus need to transfer at least 200 euro to your online casino account at Cookie Casino. Besides the monetary bonus, you will get some 50 free spins as well, which can be used on Honey, Honey, Honey (a cool video slot).
Again, like the other bonuses we discussed before you shouldn’t forget the keyword which needs to be typed into the bonus code field when making your transaction. The bonus code of the Sunday deposit and free spins bonus is cookie themed as well: ‘SUGAR’. At times, the Sunday free spins bonus might not be for the Honey, Honey, Honey slot but for another exciting video slot called Dragon and Phoenix.
Even though it is best to time your deposits to coincide with either a Tuesday or Sunday, you definitely do not have to wait that long if it might happen to you that you need some extra cash on your online casino account, for example on a Wednesday.
Of course, you could wait four days until Sunday arrives, but even if you make a deposit on any other day of the week you will receive a (slightly lower) bonus too. These reload bonuses only involve free spins and will not give you any free bonus money, so they are of most use for those among us who like playing on slot machines. Yet even for die-hard table game players these free spins make for a nice freebie and a fun break at a slot machine between playing hands of blackjack or games of roulette.
The reload bonus is a total of 50 spins which you will receive for free on your account. Twenty-five of these are immediately allocated right after you make the deposit. The following 25 spins will be given 24 hours later. However, do note that in order to actually receive these free spins you must bet the deposited money at least one time over.
VIP bonus program
Just like many other casinos in the world of online gambling does Cookie Casino has its own bonus program meant to reward loyal casino players. If you return often enough to Cookie Casino you can quickly gather enough loyalty points, which can be used for great extra bonuses, prizes and even cash money. It works as simple as this: the more you play, the more loyalty points you earn. Highrollers who bet big earn these points at a much higher rate than those who might only bet a few cents at a time.
At Cookie Casino these loyalty points are called ‘CP’. You get a single CP for each 12.50 EUR being wagered at one of the casino games. How higher your CP score is, the more benefits you earn in this loyalty scheme. If you manage to reach the top level of the program you even receive 100,000 EUR as an award!
The loyalty program of Cookie Casino is divided into the following CP levels:
1 to 24 CP (Level 1): You can take advantage of the Cookie Casino welcome bonus
25 to 49 CP (Level 2): You receive 10 free spins on The Golden Owl Of Athena
50 to 99 CP (Level 3): You get 15 free spins on Rook’s Revenge
100 to 199 CP (Level 4): A total of 25 free spins on Book of Aztec
200 to 349 CP (Level 5): You receive 50 free spins on Yak, Yeti & Roll
350 to 499 CP (Level 6): Get 80 free spins on Ogre Empire
500 to 599 CP (Level 7): Receive 100 free spins on Fire & Steel
600 to 1,099 CP (Level 8): Get 120 free spins on The Angler
1,100 to 1,499 CP (Level 9): A whopping 150 free spins on Dragon & Phoenix
1,500 to 1,999 CP (Level 10): 10 EUR
2,000 to 3,999 CP (Level 11): 20 EUR
4,000 to 7,999 CP (Level 12): 50 EUR
8,000 to 14,999 CP (Level 13): 100 EUR
15,000 to 24,999 CP (Level 14): 200 EUR
25,000 to 49,999 CP (Level 15): 250 EUR
50,000 to 74,999 CP (Level 16): 400 EUR
75,000 to 99,999 CP (Level 17): 550 EUR
100,000 to 149,999 CP (Level 18): 650 EUR
150,000 to 199,999 CP (Level 19): 850 EUR
200,000 to 249,999 CP (Level 20): 1,000 EUR
250,000 to 299,999 CP (Level 21): 1,250 EUR
300,000 to 349,999 CP (Level 22): 1,500 EUR
350,000 to 399,999 CP (Level 23): 2,000 EUR
400,000 to 449,999 CP (Level 24): 2,500 EUR
450,000 to 499,999 CP (Level 25): 3,000 EUR
500,000 to 749,999 CP (Level 26): 5,000 EUR
750,000 to 1,499,999 CP (Level 27): 10,000 EUR
1,500,000 to 1,999,999 CP (Level 28): 15,000 EUR
2,000,000 to 4,999,999 CP (Level 29): 25,000 EUR
5,000,000 CP (Level 30): You receive the top prize of 100,000 euro!
Perfect program for VIPs
The Cookie Casino loyalty program is a great incentive for all the real highrollers to focus their gambling activities at this particular casino. As you can see, playing a lot of high stakes action can quickly get you on to the next level. CP are earned by betting – and do not say anything about winnings or possible losses that you make.
If your gambling turnover after one evening of playing is 10,000 EUR – but your net balance is exactly 0 as the losses and winnings kind of level each other out – you do still earn something as those 10,000 EUR worth of bets do count towards the VIP program.
Of course, even if you are not a high roller but more of a small-time gambler it pays off. Sure, you will not likely reach level 30 to be honest, but even if you go up a level or three or four after some months of playing will still be beneficial. If you play at Cookie Casino, you are automatically enrolled (for free, of course) within the structure of the VIP bonus program, with your CP being automatically calculated. Just check your online account for it!
Cookie Casino Live
A big percentage of gamblers across the world nowadays prefer to play at a live internet casino instead of playing the normal virtual games of the online casino library. There are two big reasons why live casino games are so great to play.
First of all, playing at a live casino is the closest experience you can get to visiting a real, land-based casino. With a live video and audio feed you are in direct contact with a casino studio of the software developer. In the studio you will find real table games. There is roulette, blackjack, baccarat – it is almost like walking in a real land-based casino! All these table games of a live casino are being led by experienced, highly professional yet entertaining and fun dealers and croupiers.
You can give your commands by talking with them, or by simply clicking with your mouse or pressing some keyboard or smartphone buttons if you prefer not to talk yourself. Instead of watching a virtual game of roulette or blackjack, you will see the action in real-time in front of you. All live casino games are absolutely secure and fair – with the gambling authorities (in the case of Cookie Casino the Malta Gaming Authority or MGA) regularly having audits and checks on all live games.
Second, the maximum bet limits are usually higher at live casino games than at standard online casino games. This is great news for highrollers! If you want some real high stakes action with bets ranging up to several thousands of euros, then look no further than the live casino!
Live casino games
Cookie Casino uses the software and live casino studios of two of the biggest software companies in the world of online gambling: Pragmatic Play and Evolution Gaming. Both of them are highly experienced in creating a real-world casino environment on the screen of your laptop or mobile phone. It really feels like standing in a real-world casino even if you might play on your laptop in bed or on your smartphone in public transport!
Of the two software developers, Evolution Gaming is clearly the pioneer when it comes to live casino gaming. It was one of the first to create this new aspect of online gambling and has since led the field. Pragmatic Play might be a bit newer in the area of live casinos but also delivers some stellar games which can be played at Cookie Casino.
Although Evolution Gaming has by far the widest choice in live casino games, Pragmatic Play does have a few very good live blackjack and live roulette games available. Just browse the website of Cookie Casino by clicking on the ‘live’ button in the game section!
The big three live casino games are blackjack, baccarat and roulette. These all come in classic and more modern game variants. That said, there are a number of other live games available as well. Among these games are such titles as:
– Deal or No Deal
– Live Monopoly
– Lightning Dice
– Dream Catcher
– Live Craps
Let’s now take a look at how payments at Cookie Casino are arranged. Although we have concluded that the casino is trustworthy and fully licensed – and thus is a secure place to deposit money to – there are certainly differences between online casinos in terms of payments. This has to do with the available payment options and the speed of such payments. Needless the say, the quicker the transfers are and how more available payment methods, the better it is for the player!
If you go to the page titled ‘payments’ on the website of Cookie Casino you can get a quick overview of the available deposit options. Of course, the main credit card and e-wallet brands are all accepted, although there are many more possibilities. We have listed the main ones below for you, but note that with Cookie Casino being a brand new casino it is likely that more payment methods will be added in the near future.
Some of the payment methods available are: Mastercard, Visa, Visa electron, Maestro, Paysafecard, ecoPayz, Neteller, Skrill, Trustly (can be used in combination with other national banking tools, such as for example iDeal), Rapid Transfer, iDebit, Interac Online, InstaDebit, Klarna, Neosurf.
If you make a deposit by credit card or by e-wallet, your money will probably be instantly made available and you can start playing right away. Except for the bank transfer, most other payment methods have transaction speeds of about 24 hours at most.
Processing times for payouts of casino profits are an entirely different matter as there are some big differences here. E-wallets and credit cards are again your best bet, with most cash-outs being completed in one or two days. However, receiving your winnings straight on a bank account (which must be in your name) will take longer. It can take around five or even more working days for this to be completed.
There are also some transaction limits which should be taken into account when playing at Cookie Casino. The minimum payment limit is set at 10 dollar or 20 euro, which depends on the currency you have set your account to. To withdraw your money, the minimum limit is the same: ten euro or ten dollar.
Withdrawals also have a maximum limit attached to them. The limits of Cookie Casino are currently set at a maximum cash-out of 4,000 EUR/USD each day, or 10,000 USD/EUR each week. For each month, the maximum cash-out limit is 40,000 euro or dollar when standard limits apply. If you have reached a level of ultimate or higher as a highroller, the maximum withdrawal limit rises to 75,000 EUR/USD per month. Cookie Casino can on a case-to-case basis also expand the limits even further, which is of course more likely to happen if you are a VIP player or might have won the big jackpot.
Although this is quite clear for experienced gamblers, we have to add to those who are less experienced in the world of online gambling that this does not mean you will never receive the full amount if you happen to win a six-digit amount or higher. If for example you might win 30,000 dollar on a certain day, the casino will just divide your profit. It will be paid out in full taking into account the maximum limit, which means that you will receive the 30,000 in three installments of 10,000 dollar each, with you receiving the final 10,000 of the 30,000 euro in the third week after applying for the withdrawal.
As a fully licensed casino which is owned by one of the biggest companies in the online gambling industry, you can be assured that all your casino games will run without any problem and that payments will all go according to plan. Of course, even at the very best of online casinos it can happen that there is an error (either human or computer) which might cause a problem, or it might be the case that you have some questions about a certain aspect of casino operations.
In this case you of course want a responsive help desk which replies fast to any question or query which might arise. Fortunately, Cookie Casino has a great customer service which is there to help players in need.
The help desk can be best reached by using the live chat function on the website. With this, you can chat directly with a help desk employee in order to solve your problem as quickly as possible – mostly in a matter of mere seconds or minutes. You can also send an email to Cookie Casino (the email address is [email protected]) although this can take a few hours up to a day or so before you might receive a reply. In our communications with the casino, we always found the help desk employees to be friendly and helpful. We do not foresee any problems at all with this aspect of the casino.
If you have managed to read this review up to this point you might very well be eager to start playing at Cookie Casino (or any other online casino). Before you however do so, we would like to ask you to please gamble responsibly. This is of huge importance and irrespective of which budget you are on. It counts for both the small-time gamblers as well as for the real highrollers.
One of our recommendations is to set a gambling budget for a week or month in advance. This budget should only exist out of money which you can spend freely and should never come at the expense of running your household (paying for bills, groceries etc.). Gambling is great fun as a hobby – otherwise you wouldn’t be here! – but really should never take prominence above the real important aspects in life.
Cookie Casino does try to help out here as gamblers can set their own internal limits. For example, it is possible to set caps on your spending each day, week or month. These limits can be manually introduced for the height of bets, deposits, losses and even session duration. You could for example set the maximum playing limit at Cookie Casino to 20 hours per month only. You can add your own setting to your profile that whatever happens you can not deposit more than 200 EUR a month to your account. If you think that you might not be able to control your own instincts, this is a very good idea to do.
If your gambling addiction really gets too much to handle you can also self-exclude yourself from the casino by asking the casino to ban your account for a certain duration. The Cookie Casino help desk can also get you in touch with professional aid organisations which have experience helping gamblers in their addiction (for example Gambling Therapy and Gamblers Anonymous). Although if it has gone this far, we certainly advise you to seek local help as well by talking to a psych or family doctor in your area. Such doctors, as well as casino help desk employees, will always treat your questions and problems regarding this with full confidentiality.
As a brand new online casino, Cookie Casino seems to have done almost everything right. That does not come as a real surprise as the casino is owned by N1 Interactive, one of the biggest companies in the online casino industry. With its gambling license issued by the authorities of Malta, and with years of experience running other casinos, you can rest assured that playing at Cookie Casino is safe and that the outcome of all casino games is fair and honest, with all casino operations being subject to regulatory oversight and frequent audits.
On to the gaming experience itself: With games from the main software developers in the online gaming industry, Cookie Casino can certainly compete with some of the top online casinos. For a new casino the game library is already impressive at several hundreds of titles, with more games being added every week. A fun aspect is that all of these casino games can be tested for free before you start betting for real. The games all run extremely smooth both on computer or on smartphone. The website has an easy-to-use interface, which is also the case if you play on your mobile phone. You just need a working internet connection, no downloads are required. It is as simple as that.
There are a solid range of payment methods available and the withdrawal limits and duration are about the industry average. The same can be said about the welcome bonus. It surely isn’t groundbreaking high, but the bonus is certainly not bad either. A positive point of Cookie Casino is that there are regular bonuses for returning players. Every Tuesday and Sunday you can get a brand new bonus, which does make up for the somewhat average welcome bonus. The addition of a solid VIP program – which is certainly beneficial for any highroller! – is also a great addition.
There weren’t many negative aspects which we could find. If we have to name some it are the country restrictions which bars people from a handful of countries from gambling at Cookie Casino (although national governments and gambling laws are to blame for that, not the casino itself). We also hope that the casino will make its website available in more languages than English in the future, although given that Cookie Casino has just started its operations that is also something which for sure will come over time.
We had some fun days playing at Cookie Casino and look forward to spend more time at this exciting new online casino. Why not give it a try yourself?